Cancellation & Refund Policy

Cancellation & Refund Policy:

Cancellation Policy:

To cancel an order, please do so within 12 hours of placing it, as we initiate shipping within this timeframe. You can cancel your order by emailing us at support@poppiclean.com or via WhatsApp at +91 9872333991 between 9 AM and 5 PM (Monday to Saturday). We will process your cancellation request promptly. Once cancelled, you'll receive an SMS confirming the cancellation. Please note that orders cannot be cancelled after 12 hours from placement.

Return & Refund Policy:

We strive to ensure your satisfaction with every purchase. If you're dissatisfied with a product, we offer a hassle-free return policy. To initiate a return, ensure the package is intact and the product remains unused. If you've received a damaged, defective, or incorrect product, please email us with images or videos of the product, and we'll facilitate your return request.

How to Return a Product:

Visit the "Contact Us" section at the bottom of our website to reach our customer care representatives, or email us at support@poppiclean.com, or WhatsApp us at +91 9872333991. Our 7-day return policy begins from the date of product delivery, as confirmed by our courier partners.

Refund Process:

All refunds will be processed within 7 business days from the receipt of the returned product at our warehouse, subject to product inspection.

Items Not Eligible for Return:

Please note that liquid items. However, in case of damage during transit, we'll replace such items upon receiving video and image proof.

Return Shipping Fees:

The return shipping fee varies based on the total order value, as outlined below. This fee will be deducted from your final refund amount.

  • Products priced below ₹899: ₹100 return shipping fee
  • Products priced between ₹900 to ₹1499: ₹150 return shipping fee
  • Products priced between ₹1500 to ₹1999: ₹250 return shipping fee
  • Products priced between ₹2000 to ₹2999: ₹300 return shipping fee
  • Products priced between ₹3000 to ₹3999: ₹400 return shipping fee
  • Products priced between ₹4000 to ₹4999: ₹500 return shipping fee
  • Products priced between ₹5000 to ₹6999: ₹700 return shipping fee
  • Products priced between ₹7000 to ₹9999: ₹999 return shipping fee

We're here to ensure your satisfaction every step of the way. Should you have any questions or concerns, please don't hesitate to reach out to us.